Support — HappyPoints

HappyPoints helps you agree on tasks, points and rewards at home. Everything runs on your own iPhone.

Frequently asked questions

Does my child need their own phone or account?

No. HappyPoints runs entirely on your device. You tick off tasks and turn the screen around, or share an image in the family chat.

Where is my data stored?

On your own iPhone. There is no account and no server. Your data is included in your regular iCloud backup, so it comes along to a new phone as long as you restore that backup. See the privacy policy.

I have a new phone. How do I bring everything across?

Set up your new iPhone from your iCloud backup. HappyPoints and all points, tasks, rewards and history will come with it. If you set the phone up as new, the app starts empty and there is no way to recover the old data.

Can I take points away as punishment?

Penalty points are deliberately not part of the app. There is a Take points off button on the home screen for mistakes, and the balance never drops below zero.

Where do I choose this week's reward?

On the home screen, on the This week line under your child's name. One tap and you see, per reward, whether it's within reach this week.

Why is there no leaderboard between my children?

That's on purpose. Every child has their own screen and their own share image, so the app doesn't turn into a competition.

Tapping the widget does nothing

The widget requires iOS 17. If it doesn't respond, check that your iPhone is on iOS 17 or later. If it says "No children yet" while the app does have children, restart your iPhone so the widget and the app share their data again.

How do I change the language?

Settings → Language. By default the app follows your phone's language. Task and reward names from the starter pack are translated too, unless you renamed them yourself — then your text stays. The app speaks Dutch, English, Arabic, German, French, Spanish, Italian, Polish and Portuguese.

What does the app cost?

Seven days free, then €2.99 per month. Or €24.99 once and it's yours forever. The subscription renews automatically unless cancelled at least 24 hours before the end of the period.

How do I cancel?

On your iPhone: Settings → [your name] → Subscriptions → HappyPoints. That runs through Apple; we can't do it for you.

I cancelled. Have I lost my points?

No. Your data stays. You just can't use the app until you subscribe again or buy the one-time purchase. As soon as you do, everything is exactly as you left it.

I already paid but the app is asking again

Tap Restore purchases on the purchase screen. Make sure you're signed in with the same Apple ID you bought with.